Hi there! This website, new-leaf.com.au is owned and operated by New Leaf Naturopathic Health / Hannah Boyd, ABN: 89 080 901 879. If you have any questions or need further information, please contact:
Hannah Boyd PO Box 110, Vincentia 2540 NSW Australia. gethealthy@new-leaf.com.au.
This document sets out our Privacy Policy. It describes how we collect and manage your personal information when you interact with this site. New Leaf Naturopathic Health takes this responsibility very seriously. If you have any questions or concerns about how your personal information is being handled, please do not hesitate to contact us.
We comply with the Australian Privacy Principles in the Privacy Act 1988 (Cth) (Privacy Act).
We understand that visitors from the EU may access this site, so we also aim to comply with the General Data Protection Regulations (GDPR).
If you engage with us via this website or choose to become our client we may collect the following kinds of personal information from you, including:
We may collect your personal information by various means including:
We use this information to:
We will only collect your personal information:
We understand that some personal information is particularly sensitive and that you are trusting us to keep this information confidential.
We will only collect sensitive information by methods that are reasonably secure, such as:
The reason we collect sensitive information is to explore my patients’ health and well-being. This information is used to support ongoing physical and mental health conditions and is a key part of a naturopathic treatment strategy.
The sensitive information we ask you to provide for this purpose may include:
Sensitive information may be collected from children under the age of 18 under the following circumstances:
All archived sensitive information is securely destroyed after at least 7 years.
You may choose not to provide us with your sensitive information. However, it is important for you to provide the most accurate and truthful information regarding your current and previous health status for me to help you as best I can. As a health professional, I require you to provide me with all your contact details and full medical history.
Reasons, why we may disclose your information, include:
In order to do this, we may share some relevant information – on a strictly need-to-know basis – with:
We will also disclose your information if required by law to do so or in circumstances permitted by the Privacy Act – for example, where we have reasonable grounds to suspect that unlawful activity, or misconduct of a serious nature, that relates to our functions or activities has been, is being or may be engaged in, and in response to a subpoena, discovery request or a court order.
If you have any concerns regarding the disclosure of your information in this context, please do not hesitate to get in touch with us to discuss this personally.
We will use all reasonable means to protect the confidentiality of your information while in our possession or control. We will not knowingly share any of your information with any third party other than the service providers who assist us in providing the information and/or services we are providing to you. To the extent that we do share your information with a service provider, we would only do so if that party has agreed to comply with our privacy standards or we are satisfied that the service provider has a suitably protective policy of their own. Some of our service providers may be overseas and may not be subject to Australian Privacy Laws or compliant with GDPR. Please contact us if you have any concerns about the potential disclosure of your information. Please also see the section on Security below.
We take reasonable physical, technical and administrative safeguards to protect your information from misuse, interference, loss, and unauthorised access, modification and disclosure.
We manage risks to your information by:
As mentioned above, your information may also be stored with a third-party provider, where it will be managed under their security policy:
From time to time we may combine information provided by you with information gathered from:
If you do not wish this to occur, please contact us.
Cookies are small text files that are commonly used by websites to improve a user’s experience, collect statistics or marketing information and provide access to secure areas.
You can choose to configure your browser settings not to accept cookies but this may interfere with the functioning of this website.
Our website uses the following cookies:
Google also provides an add-on for your browser that you can use to opt-out and prevent your data being used by Google Analytics. You can access that add-on here: https://tools.google.com/dlpage/gaoptout
You can contact us to access, correct or update your personal information at any time. Unless we are subject to a confidentiality obligation or some other restriction on giving access to the information which permits us to refuse you access under the Privacy Act, and we believe there is a valid reason for doing so, we will endeavour to make your information available you within 30 days.
If a breach of this Privacy Policy occurs, or if you wish to request a change to your personal information, you may contact us by sending an email outlining your concerns to getheathy@new-leaf.com.au.
If you are not satisfied with our response to your complaint you may seek a review by contacting:
If we decide to change our Privacy Policy, we will post a copy of the revised policy on our website.
If we have reason to suspect that a serious data breach has occurred and that this may result in harm or loss to you, we will immediately assess the situation and take appropriate remedial action. If we still believe that you are at risk, we will notify the Office of the Information Commissioner and either notify you directly, or if that is not possible, publicise a notification of the breach on this website.
Contact details for orders and warranty claims Clause 3.1
Governing law & jurisdiction Clause 7.6
Business Day Clause 8.1
Minimum Notice Clause 1(c), Attachment B
The following terms apply to your purchase of our Products:
(a) Orders. You can order products via our Website or during your consultation with your practitioner.
(b) Practitioner-only products and herbal medicines. In order to access and purchase practitioner-only Products, you will require a Consultation with one of our practitioners prior to purchase.
(c) Delivery. Products that you order will be delivered to the address you provide in your order.
(d) Delivery dates are estimates. We rely on third parties to deliver Products to you. This means that any period or date for delivery of the Products by us is an estimate only. We will use our best endeavours to meet any estimated dates for delivery of the Products but will not be liable for any loss or damage suffered by you or any third party for failure to meet such date.
(e) Product Recalls: In the event that a Product is recalled, you will have a new product issued to you as soon as possible or you will be refunded for that Product. This situation is rare but can happen and we will contact you immediately to cease the consumption of the specific Product.
The following terms apply when you book a consultation with us:
(a) Booking a consultation. You can book a consultation with one of our practitioners via our Website, or booking in person during your Telehealth appointment. Consultations are available via our secure Telehealth platform and by any other means agreed by us and you.
(b) Fees. All consultations must be paid for at the time of booking, or upon receiving an invoice before your agreed appointment time. All appointments must be paid in full before your consultation. If payment has not been received, the practitioner may cancel the appointment until payment has been made.
(c) Cancellation by you. You will receive an appointment reminder 48 hours before your appointment. We require confirmation via text message within 24 hours of your appointment.
There is a charge of 50%of your appointment fee for all cancellations made within 24 hours of your appointment. For unattended appointments (‘No Shows’), you will be charged 100% of your appointment fee.
Please email gethealthy@new-leaf.com.au if you’d like to reschedule or cancel your appointment.
We understand that things often come up at the last minute which means you may miss your appointment. We aim to be helpful and understanding in such circumstances and ask that you discuss the situation with us to find a suitable solution.
(d) Cancellations by us. If we are unable to attend a consultation, we will notify you in writing. We will refund any monies paid upfront by you for the consultation. We are not liable for any loss or damage whatsoever arising from the cancellation.
(e) Refunds. We are unable to provide a refund for any Naturopathy services after the time that they have been provided. Refunds are not available for prescription products that have been supplied to you, except when the products are faulty or fail to be of acceptable quality upon receiving. You should contact us as soon as possible should there be a problem with your prescription. Your herbal medicines and compounded nutritional products are created specifically for you and therefore can not be supplied to anyone else. There is no refund for these products we create in the clinic for you. There are no refunds on products if you change your mind.
The following terms apply when you order a test with us:
(a) No liability. You will be advised whether testing will occur onsite at our clinic or off-site by third party providers. We are not responsible for the accuracy of any tests.
(a) Collection of DNA samples for testing: where you have ordered a test that requires a DNA sample (i.e., hair sample, saliva, or blood), you authorise us, where required, to collect, handle and process those DNA samples for testing including sending to third party laboratories or organisations for testing. You acknowledge that DNA samples will not be returned to you.
The following terms apply when you order a package or program from us:
(a) Cancellation. Once your order is confirmed and payment is made, packages and programs cannot be cancelled and refunds will not be offered.
